Frequently asked questions

Frequent Questions

• Every single one of our listings is 100% verified!

  The Moerland Locations team visits all our properties and every home meets strict specifications. We know all our owners personally. Some of our houses are also listed by Atout France (a government agency). There is ZERO risk of renting a non-existent property with Moerland Locations!

• What is the address of the holiday villa?

  The itinerary for the rented villa is not provided at the time of booking. It is sent when the tenant pays the balance of the rental. If you have still not received your itinerary two weeks before the start of your rental, please call the agency to let us know.

Booking

• How do I book a holiday home?

  All you need to do to book your holiday with Moerland Locations is select your holiday dates and click on 'Book this villa'.

Your stay

• How big are the beds ?

  The size of the beds and duvets are stated on our website when you click the 'Characteristics' tab for the villa(s) in question.

• What are the arrival and departure times?

  Arrivals and departures are based around housekeeping schedules in high season. The arrival time is 4 pm and the departure time is 9 am. In low season (October to May), you may arrive earlier and/or leave later. You just need to call the agency and ask if this option is available.

• Do you have villas that are not overlooked?

  We have villas that come with pools guaranteed not to be overlooked. You can find these listings in the 'not overlooked swimming pool' section. Please call the agency to check whether a villa is not overlooked.

• Are the shops open on Sundays and Bank Holidays?

  Opening times are normally scheduled depending on the time of year. We recommend you speak to the agency to find out whether a specific shop is open or not on Sundays and Bank Holidays.

• Can Moerland help me to book a taxi?

  Yes, Moerland can book a taxi for you to help you with your stay.

• What are the services and different shops near the villa?

  The nearby services are listed at the bottom of the holiday villa page, below the Map.

• Where do I get the house keys?

  Each house has its own system for picking up keys: secure box, handed to you personally... You will receive an itinerary for your villa by e-mail one or two weeks before your arrival. It includes instructions for picking up the keys to the rented villa.

• What activities are there for children?

  There are lots of activities to enjoy with children in the Languedoc-Roussillon / Occitanie region. These activities are listed in the villa binder, at our agency in Prades-sur-Vernazobre, on our Facebook page and also in the Tourist Information Offices and on their websites.

• Which day is the maintenance of the pool previewed?

  Your pool is cleaned once a week by a pool specialist. Your presence is not necessary. Don't hesitate to call us in order to find out which day is the passage day. However, we will not be able to guarantee a schedule. There is a net at your disposal for daily use in case there are pine spines, flowers, etc in your pool.